Cancellation Policy
You may cancel your order before the product is shipped or produced for a full refund. Once the product has been shipped, we cannot cancel the order.
Returns Policy
We accept returns within 14 days of receipt. To be eligible:
Item must be unused and in original condition
Original packaging must be intact
Proof of purchase is required
Please do not return items directly to the manufacturer.
Customers are charged only once for shipping (including returns) with no restocking fees.
Refund Process
After receiving and inspecting your return, we will email you regarding:
Receipt confirmation
Refund approval status
Approved refunds will be processed to your original payment method within [X] business days.
Late/Missing Refunds
If you haven't received your refund:
Check your bank account
Contact your credit card company
Contact your bank
If still unresolved, contact us at [email protected]
Contact Us:
📞 Phone: +1 (917) 379-2465
📧 Email: [email protected]
📍 Address: 88 King St, Sydney NSW 2000, Australia